TERMS AND CONDITIONS OF USE
PLEASE
READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING FISTREMIT SERVICES.
These
Terms and Conditions (“Agreement”) govern your access to and use of the
FistRemit mobile application, website, APIs, payment channels, and all related
financial and remittance services (“Services”) provided by FistRemit Limited
(“FistRemit”, “Company”, “we”, “our”, or “us”). This policy is effective on 1st
May 2026.
By
accessing or using our Services, you acknowledge that you have read,
understood, and agreed to be legally bound by these Terms and Conditions.
1. DEFINITIONS
For
purposes of this Agreement:
- “Account” means a registered user
profile maintained with FistRemit.
- “Beneficiary” means the recipient of
transferred funds.
- “Transaction” means any remittance,
payment, transfer, wallet funding, withdrawal, or related activity
conducted through the Services.
- “User”, “you”, or “your” means any
person or entity using the Services.
- “Applicable Law” means all laws,
regulations, rules, sanctions, AML/KYC obligations, and licensing
requirements applicable to remittance and financial services.
2. ELIGIBILITY
To use
FistRemit Services, you must:
- Be at least eighteen (18)
years old;
- Have legal capacity to enter
binding agreements;
- Provide accurate, current,
and complete information;
- Not be prohibited from using
financial services under any applicable sanctions or laws.
FistRemit
reserves the right to deny or terminate access to any User at its sole
discretion.
3. ACCOUNT REGISTRATION
& SECURITY
3.1 Account Creation
Users
must complete registration and identity verification procedures before using
certain Services.
3.2 Account Security
You are
solely responsible for:
- Maintaining confidentiality
of passwords, PINs, OTPs, and credentials;
- Restricting unauthorized
access to your device and account;
- Immediately notifying
FistRemit of suspected compromise.
FistRemit
shall not be liable for losses arising from unauthorized account access caused
by User negligence.
4. KYC, AML &
COMPLIANCE REQUIREMENTS
FistRemit
complies with:
- Anti-Money Laundering (AML)
regulations;
- Counter-Terrorism Financing
(CTF) laws;
- Know Your Customer (KYC)
obligations;
- International sanctions
compliance requirements.
Users may
be required to submit:
- Government-issued ID;
- Proof of address;
- Selfie verification;
- Source-of-funds
documentation;
- Additional compliance
documentation.
FistRemit
may:
- Delay or reject
Transactions;
- Freeze Accounts;
- Report suspicious activities
to regulatory authorities.
5. REMITTANCE SERVICES
5.1 Transaction Processing
FistRemit
facilitates domestic and international money transfers through approved banking
and payment networks.
5.2 Processing Time
Transfer
delivery times may vary depending on:
- Recipient country;
- Banking systems;
- Compliance checks;
- Technical or operational
issues.
Estimated
delivery times are not guarantees.
5.3 Transaction Limits
FistRemit
may impose:
- Daily transaction limits;
- Wallet balance restrictions;
- Country-specific
restrictions;
- Enhanced due diligence
thresholds.
6. FEES & EXCHANGE
RATES
6.1 Fees
Applicable
fees shall be disclosed before transaction confirmation.
6.2 Exchange Rates
Exchange
rates may fluctuate based on market conditions and liquidity providers.
FistRemit
reserves the right to:
- Apply exchange margins;
- Modify pricing structures
without prior notice where permitted by law.
7. PROHIBITED ACTIVITIES
Users
shall not use FistRemit for:
- Fraudulent activity;
- Money laundering;
- Terrorism financing;
- Human trafficking;
- Gambling where prohibited;
- Illegal goods/services;
- Sanctions evasion;
- Unauthorized commercial
activity;
- Cryptocurrency-related
prohibited transactions (where restricted).
Violation
may result in:
- Immediate suspension;
- Account closure;
- Reporting to law
enforcement.
8. TRANSACTION REVERSALS
& REFUNDS
8.1 Completed Transactions
Completed
and successfully delivered transactions are generally irreversible.
8.2 Failed Transactions
Refunds
may apply where:
- Funds were not delivered;
- Duplicate charges occurred;
- Technical processing
failures arose.
Refund
timelines may vary based on banking partners and payment providers.
9. USER RESPONSIBILITIES
Users
agree to:
- Provide accurate beneficiary
information;
- Ensure legality of all funds
transferred;
- Comply with tax obligations;
- Monitor account activity;
- Maintain updated contact
information.
Users are
fully responsible for errors caused by incorrect beneficiary details.
10. FRAUD PREVENTION &
SECURITY MONITORING
FistRemit
may:
- Monitor Transactions in
real-time;
- Use automated fraud
detection systems;
- Suspend suspicious
transactions;
- Require enhanced
authentication;
- Conduct investigations.
Users
consent to such monitoring as a condition of using the Services.
11. INTELLECTUAL PROPERTY
All
FistRemit trademarks, logos, software, technology, APIs, content, and branding
remain the exclusive property of FistRemit or its licensors.
Users may
not:
- Copy;
- Reverse engineer;
- Modify;
- Distribute;
- Commercially exploit any
aspect of the Services without authorization.
12. DATA PRIVACY
Use of
the Services is subject to the FistRemit Privacy Policy.
Users
consent to:
- Collection of personal and
transaction data;
- Compliance screening;
- Data sharing with
regulators, banking partners, and service providers where legally
required.
13. SERVICE AVAILABILITY
FistRemit
does not guarantee uninterrupted access to Services.
Interruptions
may occur due to:
- Maintenance;
- Banking network issues;
- Cybersecurity incidents;
- Government restrictions;
- Force majeure events.
14. LIMITATION OF LIABILITY
To the
maximum extent permitted by law:
FistRemit
shall not be liable for:
- Indirect or consequential
losses;
- Loss of profits or business
opportunities;
- Delays caused by banks or
third parties;
- Regulatory restrictions;
- User negligence;
- Force majeure events.
Total
liability shall not exceed the value of the affected transaction.
15. INDEMNIFICATION
Users
agree to indemnify and hold harmless FistRemit, its directors, officers,
employees, and partners against claims arising from:
- Violation of these Terms;
- Illegal activity;
- Fraudulent conduct;
- Regulatory breaches.
16. SUSPENSION &
TERMINATION
FistRemit
may suspend or terminate access where:
- Fraud is suspected;
- Compliance violations occur;
- Required documentation is
not provided;
- Regulatory obligations require
such action.
17. SANCTIONS COMPLIANCE
Users
represent that they are not:
- Subject to international
sanctions;
- Located in prohibited
jurisdictions;
- Listed on OFAC, UN, EU, UK,
or other sanctions lists.
FistRemit
reserves the right to block Transactions involving restricted parties or
jurisdictions.
18. GOVERNING LAW &
DISPUTE RESOLUTION
These
Terms shall be governed by applicable financial and remittance laws within the
jurisdiction of operation.
Dispute Resolution
Parties
shall first attempt good-faith negotiation.
Where
unresolved:
- Disputes may proceed to
arbitration or competent courts;
- FistRemit may select
jurisdiction where permitted by law.
19. FORCE MAJEURE
FistRemit
shall not be liable for failures caused by:
- Natural disasters;
- War;
- Terrorism;
- Government actions;
- Cyberattacks;
- Internet failures;
- Banking outages.
20. MODIFICATIONS TO TERMS
FistRemit
may amend these Terms periodically.
Updated
Terms become effective upon publication through:
- Mobile application;
- Website;
- Email notice.
Continued
use constitutes acceptance.
21. CONTACT INFORMATION
FistRemit Compliance & Support
Email:
support@fistremit.com
Website: FistRemit Official Website
22. ACCEPTANCE
By using
FistRemit Services, you acknowledge and agree to these Terms and Conditions in
full.
