PRIVACY POLICY
FistRemit
Welcome
to FistRemit (“FistRemit,” “we,” “our,” or “us”).
Your privacy and the protection of your personal information are very important
to us. This Privacy Policy explains how we collect, use, disclose, process, and
safeguard your information when you use the FistRemit mobile application,
website, and related financial services (collectively referred to as the
“Services”). This policy is effective from 1st May 2026.
By using
FistRemit, you agree to the collection and use of your information in
accordance with this Privacy Policy.
1. WHO WE ARE
FistRemit
is a digital remittance and financial technology platform designed to
facilitate secure local and international money transfers, digital payments,
and related financial services.
2. INFORMATION WE COLLECT
We may
collect the following categories of information:
2.1 Personal Information
- Full name
- Date of birth
- Gender
- Nationality
- Residential address
- Phone number
- Email address
- Government-issued
identification documents
- Selfie/photo verification
data
- Employment information
2.2 Financial Information
- Bank account details
- Debit/credit card details
- Transaction history
- Payment records
- Wallet balances
- Beneficiary information
2.3 Device & Technical Information
- IP address
- Device type and operating
system
- Mobile device identifiers
- Browser information
- App usage analytics
- Geolocation data (where
permitted)
2.4 Communication Information
- Customer support messages
- Chat records
- Emails and feedback
submissions
3. HOW WE USE YOUR
INFORMATION
We use
your information to:
- Create and manage user
accounts
- Verify identity and comply
with KYC requirements
- Process money transfers and
payments
- Prevent fraud, money
laundering, and unauthorized activity
- Improve app functionality
and customer experience
- Provide customer support
- Send service notifications
and transaction updates
- Comply with legal and
regulatory obligations
- Conduct analytics and
business improvements
4. LEGAL BASIS FOR
PROCESSING
We
process your information based on:
- Your consent
- Contractual necessity
- Compliance with legal
obligations
- Legitimate business
interests
- Fraud prevention and
security requirements
5. SHARING OF INFORMATION
We may
share your information with:
5.1 Financial Institutions
Banks,
payment processors, card networks, and settlement partners involved in
transaction processing.
5.2 Regulatory Authorities
Government
agencies, regulators, law enforcement, and courts where required by law.
5.3 Service Providers
Third-party
vendors providing:
- Cloud hosting
- Security services
- Identity verification
- Analytics
- Customer support systems
5.4 Business Transfers
In the
event of a merger, acquisition, restructuring, or asset sale.
We do not
sell your personal information to third parties.
6. DATA SECURITY
FistRemit
implements industry-standard security measures including:
- Data encryption
- Secure servers
- Access controls
- Transaction monitoring
- Multi-factor authentication
- Fraud detection systems
Despite
our efforts, no digital platform can guarantee absolute security.
7. DATA RETENTION
We retain
personal information:
- As long as necessary to
provide Services
- To comply with legal and
regulatory requirements
- For fraud prevention and
dispute resolution purposes
8. YOUR RIGHTS
Depending
on your jurisdiction, you may have the right to:
- Access your personal
information
- Correct inaccurate
information
- Request deletion of your
information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
Requests
may be submitted through our support channels.
9. COOKIES & TRACKING
TECHNOLOGIES
FistRemit
may use:
- Cookies
- Device identifiers
- Analytics tools
- Similar technologies
These
help improve performance, security, and user experience.
10. INTERNATIONAL DATA
TRANSFERS
Your
information may be processed or stored in countries outside your residence. We
take reasonable steps to ensure appropriate data protection safeguards.
11. CHILDREN’S PRIVACY
FistRemit
is not intended for persons under the age of 18. We do not knowingly collect
personal information from minors.
12. THIRD-PARTY LINKS
Our
Services may contain links to third-party websites or services. We are not
responsible for their privacy practices or content.
13. COMPLIANCE & AML
REQUIREMENTS
FistRemit
complies with applicable:
- Anti-Money Laundering (AML)
laws
- Counter-Terrorism Financing
(CTF) regulations
- Know Your Customer (KYC)
obligations
- Financial crime prevention
regulations
Users may
be required to provide additional verification documents.
14. CHANGES TO THIS PRIVACY
POLICY
We may
update this Privacy Policy periodically. Updated versions will be published on
our website and/or app with revised effective dates.
Continued
use of the Services after updates constitutes acceptance of the revised Policy.
15. CONTACT US
For
questions, complaints, or privacy-related requests, contact:
FistRemit Support
Email:
support@fistremit.com
Website: FistRemit Official Website
16. CONSENT
By using
FistRemit, you acknowledge that you have read, understood, and agreed to this
Privacy Policy.
